Customer Experience Advocate
New
J
Jerry.aiInsurance Tech
Jerry.ai is only able to hire full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.Full-TimeEntry
Salary$19 – $21 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- Strong communication and problem-solving skills.
- Friendly and positive attitude.
- Strong work ethic and ability to work in a team environment.
- Ability to work a 5-day, 8-hour or 4-day, 10-hour schedule.
- Willingness to obtain a P&C insurance license (company will pay for the license).
Responsibilities
- Take proactive care of customers by identifying coverage gaps, discounts, and upcoming renewals.
- Answer inbound calls from customers shopping for or managing auto, home, motorcycle, and other policies.
- Develop deep product knowledge to recommend appropriate insurance options from the company's panel.
- Solve problems to remove barriers between customers and appropriate coverage.
- Process service requests including vehicle changes, driver updates, and policy document management.
- Provide product feedback to help improve the customer experience and application tools.
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