Seasonal Customer Experience Representative
New
J
Jenni KayneLifestyle e-commerce
RemoteContractEntry
Salary22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- ShopifyMicrosoft OfficeCustomer serviceCRM
Requirements
- Commitment to providing excellent customer service.
- Availability to work during peak business periods including weekends and holidays.
- Strong written and verbal communication skills.
- High attention to detail and strong organizational skills.
- Proven track record of effective follow-through.
- Comfortable working in a team-centric, remote environment.
- Minimum of 2-3 years of experience in apparel or lifestyle e-commerce preferred.
- Experience with POS, CRM, and Inventory Management systems preferred.
- Proficiency with Microsoft Office, Gladly, and Shopify preferred.
Responsibilities
- Communicate effectively with customers through Gladly across phone, live chat, SMS, and email channels.
- Handle inquiries regarding orders, exchanges, refunds, gift cards, and promotions with high accuracy.
- Maximize sales through clienteling and providing styling consultations to customers.
- Encourage customer participation in the Jenni Kayne Rewards program and social media engagement.
- Secure company assets by adhering to loss prevention policies and guidelines.
View Full Description & ApplyYou'll be redirected to the employer's site
