Customer Service Representative
New
T
Think AcademyEducation Technology
United States, Eastern Time: Wednesday to Sunday 2PM-10PMContractEntry
Salary$20/hour (Base) + $20/per successful long-term class conversion (Bonus)
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Job Details
- Languages
- English and Mandarin
- Experience
- 1–3 years of experience in the education-related customer service field is a plus, but not required.
- Required Skills
- Customer service
Requirements
- Bachelor's degree or above.
- Bilingual proficiency in both English and Mandarin (Required).
- Strong sense of customer service and responsibility.
- Meticulous approach to work.
- Strong communication and problem-solving skills.
- Quick to learn and master basic work-related knowledge.
- Strong interest in Education-related fields.
- 1–3 years of experience in education-related customer service is a plus.
Responsibilities
- Enroll clients in trial courses and set up new classes in the system.
- Manage student transfers between classes and process student refunds.
- Handle the mailing of course materials to students.
- Recommend suitable classes based on individual student learning progress.
- Gather student feedback and coordinate teacher schedules.
- Participate in course quality assessments and support teaching staff with administrative tasks.
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