Customer Experience Advocate
New
J
Jerry.aiInsurance Technology
Jerry.ai is only able to hire full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.Full-TimeEntry
SalaryHourly wage of $19.00 - 21.00
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- Strong communication skills.
- Strong problem-solving skills.
- Genuine friendly and positive attitude.
- Willingness to work as part of a team.
- Strong work ethic.
- Ability to work a 5-day, 8-hour or a 4-day, 10-hour work week.
Responsibilities
- Take great care of customers by identifying needs beyond the initial inquiry, such as coverage gaps or potential discounts.
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies.
- Assist current policyholders with policy changes and service requests.
- Develop deep product knowledge to match the right insurance plans to customer needs.
- Solve problems to remove barriers between customers and appropriate coverage.
- Process various service requests, including vehicle updates, driver changes, and policy document management.
- Provide product feedback to the team to help drive continuous improvements.
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