Customer Experience Advocate
New
J
Jerry.aiInsurance Technology
Jerry.ai is only able to hire full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.Full-TimeEntry
Salary$19 – $21 per hour • Offers Equity • Offers Commission
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- Genuine friendly and positive attitude.
- Strong work ethic and team-oriented mindset.
- Strong problem-solving skills.
- Strong communication skills.
- Previous experience in customer service, sales, or hospitality (preferred but not required).
- Ability to obtain a P&C insurance license (company will cover costs if not already licensed).
- Ability to work a 5-day, 8-hour or a 4-day, 10-hour work week.
Responsibilities
- Take proactive care of customers by identifying coverage gaps, potential discounts, and renewal issues.
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies.
- Assist existing policyholders with account changes and inquiries.
- Develop deep product knowledge to recommend appropriate insurance solutions to customers.
- Process service requests, including vehicle, driver, lienholder, and policy document updates.
- Provide product feedback to the development team to improve the user experience.
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