Enterprise Customer Onboarding Manager
New
T
TraildFintech SaaS
United States / CanadaFull-TimeSenior
Salary90,000 - 120,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5–7 years of direct enterprise-level implementation experience
- Required Skills
- Project ManagementSAPStakeholder managementCustomer SuccessSaaSNetSuiteTechnical support
Requirements
- 5–7 years of direct enterprise-level implementation experience in a B2B SaaS environment.
- Strong project management skills, including scoping, timeline management, and risk management.
- Solid technical aptitude with experience in integrations and workflows.
- Exceptional communication skills for interaction with senior and executive-level stakeholders.
- Experience operating in a startup or scale-up environment.
- Ability to work collaboratively with Engineering and Product teams.
- Experience with AP, accounting, or fintech software is preferred.
- Familiarity with ERP or payment platforms like IFS, Acumatica, NetSuite, SAP B1, or SYSPRO is a plus.
Responsibilities
- Drive enterprise implementations from scoping through to go-live and beyond.
- Maintain momentum across long and complex project timelines with multiple concurrent accounts.
- Own the end-to-end client journey from onboarding through to successful adoption.
- Provide user training, technical support and troubleshooting throughout implementation.
- Partner closely with Solutions Engineering, Tech and Product to resolve client issues and surface product feedback.
- Build trusted relationships with enterprise stakeholders and decision-makers.
- Manage personal KPIs including go-live targets, adoption outcomes and client health metrics.
View Full Description & ApplyYou'll be redirected to the employer's site
