Technical Customer Engineer (Product Support)
New
N
NametagIdentity Security
RemoteFull-TimeMiddle
Salary$120,000 - $160,000
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Job Details
- Experience
- 2–5 years
- Required Skills
- AWSDockerPostgreSQLPythonOAuthTypeScriptGoRESTful APIs
Requirements
- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.
- Strong debugging skills across APIs, backend integrations, or authentication workflows.
- Comfort writing lightweight scripts or tools to diagnose and unblock issues.
- Proficiency in Go and TypeScript.
- Experience with Python, Ruby, or similar languages.
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, Auth0, or Ping.
- Experience with REST APIs, OAuth, and Webhooks.
- Knowledge of systems including AWS, CloudFormation, Postgres, Docker, and GitHub Actions.
- Client-facing experience with ability to communicate with technical and non-technical stakeholders.
Responsibilities
- Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
- Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load.
- Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.
- Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release.
- Gather structured context and relay actionable insights to engineering for long-term fixes.
- Recommend integration best practices across authentication flows, REST APIs, and IAM platforms.
- Improve internal support tooling, documentation, and runbooks based on recurring patterns.
- Surface common pain points and influence product priorities.
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