Payment Resolution Specialist
New
S
Smart Apartment DataFinancial Services
Philippines-based candidates onlyFull-TimeMiddle
Salary600 - 650 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceNegotiation
Requirements
- 2+ years of hands-on experience in a dedicated collections role.
- Experience handling U.S./international customer accounts.
- Experience actively handling overdue or delinquent accounts and making outbound collections calls.
- Experience securing payment commitments and following up until resolution.
- Comfortable handling objections and having firm conversations about payment.
- Strong verbal communication skills with clear, understandable spoken English.
- Persistent and confident professional demeanor.
- Strong follow-through and accountability.
- Comfortable working with collections targets and performance metrics.
Responsibilities
- Make outbound calls to customers regarding overdue balances.
- Follow up by email when needed and maintain consistent contact until accounts are resolved.
- Ask direct questions to understand payment delays and objections.
- Work with customers to secure payment commitments or appropriate payment arrangements.
- Follow up on missed or delayed payment commitments.
- Maintain accurate notes, account updates, and next steps.
- Work toward daily and weekly collections targets and KPIs.
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