Senior Support Engineer (EMEA)
New
Q
QdrantAI Infrastructure
Remote - EMEA. Secondary Locations: France, Netherlands, Spain, GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5 or more years
- Required Skills
- AWSPythonGCPKafkaKubernetesAzure
Requirements
- 5 or more years in a customer-facing support or infrastructure role.
- Strong, hands-on Kubernetes skills.
- Proficient in Python or a similar language for scripting and automation.
- Experience with Kafka or similar distributed messaging systems.
- Comfortable working in AWS, GCP, or Azure.
- Solid understanding of database internals and production load behavior.
- Proactive, ownership-driven mindset for ambiguous problem solving.
- Clear communication skills for technical and non-technical audiences.
- Certified Kubernetes Administrator (CKA) is a plus.
- Familiarity with vector search or vector database technologies is a plus.
- Experience with Terraform and infrastructure-as-code is a plus.
- Experience with observability tools like Prometheus or Grafana is a plus.
Responsibilities
- Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously.
- Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
- Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes.
- Partner with engineering and platform teams to resolve customer issues and provide product feedback.
- Build and maintain internal tools to improve support workflow speed and observability.
- Write and maintain clear technical documentation for customers and internal teams.
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