Senior Support Engineer (EMEA)
New
Q
QdrantAI infrastructure
EMEAFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 or more years in a customer-facing support or infrastructure role
- Required Skills
- AWSPythonGCPKafkaKubernetesAzureGrafanaPrometheusTerraform
Requirements
- 5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments.
- Strong, hands-on Kubernetes skills.
- Proficient in Python or a similar language for scripting and automation.
- Experience with Kafka or similar distributed messaging systems.
- Comfortable working in AWS, GCP, or Azure.
- Solid understanding of database internals and how they behave under production load.
- A proactive, ownership-driven mindset.
- Clear communicator who can translate between technical and non-technical audiences.
- Certified Kubernetes Administrator (CKA) credential is a plus.
- Familiarity with vector search or vector database technologies.
- Terraform and infrastructure-as-code experience.
- Experience with observability tools such as Prometheus or Grafana.
Responsibilities
- Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronous.
- Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
- Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes.
- Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product.
- Build and maintain internal tools that make support workflows faster and more observable.
- Write and maintain clear documentation for both customers and the internal team.
- Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company.
View Full Description & ApplyYou'll be redirected to the employer's site
