Senior Solution Specialist / Associate Director / Director (Access Center)
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InnovaccerHealthcare Technology
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8–12+ years
Requirements
- 8–12+ years of experience across healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering.
- Deep expertise in multiple Access Center workflow areas such as scheduling, voice agents, registration, insurance verification, call center operations, omnichannel engagement, referrals, and digital experience.
- Experience with Call Center technology stack.
- Experience with Call Center transformation.
- Demonstrated success driving complex deals in enterprise provider or health system environments.
- Strong ability to design and run demos, mock workflows, and solution narratives with clarity, confidence, and precision.
- Exceptional communication and storytelling skills.
- Strong analytical and commercial acumen; ability to create ROI models, business cases, and pricing structures.
- Experience influencing product direction and collaborating with Product teams.
- Bachelor’s degree required; master’s degree (MBA, MHA) preferred.
- Ability to travel up to 30–40% for customer meetings and internal strategy sessions.
Responsibilities
- Lead consultative discovery to understand customer challenges across Access, Outreach, and Experience workflows.
- Build solution architectures, mock workflows, and demo flows that highlight Innovaccer’s differentiated value.
- Conduct demos and narrative-driven walkthroughs to articulate how Innovaccer improves access operations, digital engagement, patient experience, and efficiency.
- Create executive-ready pitch materials, business cases, ROI analyses, proposals, and transformation roadmaps that advance complex deals.
- Partner with Sales leaders to shape deal strategy, structure commercial proposals, develop contracting frameworks, and support pricing decisions.
- Develop strategic narratives and GTM motions for Access & Outreach in partnership with Product.
- Analyze customer needs, competitive landscape, and solution gaps to inform product teams.
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