Technical Support Engineer
New
B
BusRightSchool transportation software
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SQLData AnalysisJavascriptTypeScriptRESTful APIsDebuggingTroubleshooting
Requirements
- 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role
- Strong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently
- Experience debugging software and investigating production system behavior
- Experience working with APIs, logs, backend systems, integrations, and structured data
- Comfortable building internal tools and scripts to solve problems that do not have an existing solution
- Comfortable maintaining code and tooling after the initial solution is built
- Experience analyzing data using SQL, spreadsheets, scripts, or similar tools
- Strong analytical skills and the ability to break ambiguous problems into smaller technical questions
- Strong communication skills and the ability to explain technical findings clearly
- A strong sense of ownership and willingness to drive problems through resolution
- Comfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process
- Experience with or strong interest in using AI as part of everyday engineering work
Responsibilities
- Investigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware
- Read and understand existing TypeScript and JavaScript code to trace system behavior and identify root causes
- Write new TypeScript and JavaScript scripts to solve technical and operational problems
- Maintain and improve existing internal scripts and tools as requirements and systems evolve
- Build custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows
- Work with APIs and large datasets to investigate issues and build solutions
- Reproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps
- Troubleshoot Student Information System integrations and data synchronization issues
- Investigate GPS, tablet, connectivity, and other deployed hardware behavior
- Identify repetitive work and replace it with automation, tooling, or better internal systems
- Use AI assisted workflows to accelerate coding, debugging, investigation, and technical problem solving
- Own complex customer reported issues through resolution and ensure technical problems do not get lost between teams
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