Pharmacy Tech Support Call Center Representative
New
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IQVIAPharmaceutical Services
United States, 8:00 am – 5:00 pm EST, 9:00 am - 6:00 pm EST, 10:00 am - 7:00 pm EST, or 11:00 am – 8:00 pm ESTContractMiddle
Salary18 USD per hour
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Job Details
- Languages
- Bi-lingual (English/Spanish) is a plus
- Experience
- 3+ years preferred
- Required Skills
- HIPAA
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience
- HIPAA certification
- 3+ years of call center experience
- Experience in medical claim processing (preferred)
- Bilingual (English/Spanish) skills (preferred)
- Must currently be working on a PSS contracted role with IQVIA
Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Commit to 40 hours per week within specified shift windows
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