Member Support Representative
New
F
FoodsmartHealthcare
Remote (US), Monday through Thursday from 11AM - 5:30PM PST and Friday from 11:30AM - 5PM PSTPart-TimeEntry
Salary$20.68 - $21 an hour (up to 29 hours per week) + $4k annual commission plan ($1k/quarter)
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Job Details
- Experience
- 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment
- Required Skills
- DocumentationHIPAATroubleshootingCustomer support
Requirements
- Reliable high-speed internet access (minimum 100 Mbps download / 20 Mbps upload).
- Private, secure, and quiet workspace.
- 1+ years of experience in a dedicated work-from-home or hybrid call-center environment.
- Experience working with PII and PHI, with a basic understanding of HIPAA.
- Ability to communicate complex information concisely in writing.
- Strong oral and written communication skills with the ability to adjust style to various situations.
- Ability to multitask, navigate multiple systems, and stay engaged during live calls.
- Experience in complex problem-solving requiring critical thinking and resource navigation.
- Detail-oriented with a commitment to maintaining accurate resolutions.
- Availability to work Monday through Thursday 11AM - 5:30PM PST and Friday 11:30AM - 5PM PST.
Responsibilities
- Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently.
- Accurately document interactions and ongoing resolutions to ensure seamless follow-up.
- Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures (SOPs) to resolve member questions on the spot.
- Ensure member records are accurate and complete.
- Multitask using internal tools to perform real-time eligibility checks while delivering clear benefits guidance.
- Match members with the right dietitian and schedule appointments.
- Provide basic technology troubleshooting for platform and account issues.
- Collaborate with internal teams and external vendors to manage patient inquiries regarding incentive offerings.
- Maintain high personal accountability when handling sensitive and protected information.
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