Member Support Representative
New
F
FoodsmartHealthcare, Nutrition
Remote (US), 9AM - 5PM PST Monday-Friday, availability until 8 PM PST a plusPart-TimeEntry
Salary$20.68-24.00 per hour (up to 29 hours per week) + $4k annual commission plan ($1k/quarter)
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Job Details
- Experience
- 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment
- Required Skills
- DocumentationTime ManagementHIPAACustomer support
Requirements
- 1+ years of experience working in a dedicated work-from-home or hybrid call-center environment.
- Reliable high-speed internet access (minimum 100 Mbps download / 20 Mbps upload).
- Experience working with sensitive and protected information (PII and PHI).
- Basic understanding of HIPAA compliance.
- Ability to communicate complex information concisely in writing.
- Ability to work in a private, secure, and quiet home workspace.
- Availability to work 9AM - 5PM PST Monday-Friday.
- Strong multitasking skills using multiple systems simultaneously.
- Critical thinking and resource navigation skills.
- High level of personal accountability and detail-orientation.
Responsibilities
- Serve as the first point of contact for all inbound member inquiries.
- Accurately document interactions and resolutions to ensure seamless follow-up.
- Navigate internal knowledge bases and SOPs to resolve member questions.
- Perform real-time eligibility checks while delivering benefits guidance.
- Match members with dietitians and manage appointment scheduling.
- Troubleshoot platform account issues and provide basic technical support.
- Manage member inquiries regarding incentive offerings in partnership with internal teams.
- Collaborate with peers and leaders to resolve complex problems.
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