Member Support Representative
New
F
FoodsmartHealthcare
Remote-First Company, 9 AM - 5 PM PSTPart-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment (highly preferred).
- Required Skills
- Data entryCustomer support
Requirements
- 1+ years of experience in a dedicated work-from-home or hybrid call-center environment (highly preferred).
- Experience handling sensitive and protected information, including PII and PHI.
- Basic understanding of HIPAA requirements.
- Reliable high-speed internet access (minimum 100 Mbps download / 20 Mbps upload).
- A completely private, secure, and quiet workspace.
- Available to work between 9 AM - 5 PM PST, Monday-Friday.
- Ability to navigate knowledge bases and multiple systems simultaneously.
- Strong oral and written communication skills.
- Detail-oriented with the ability to multitask and manage time effectively.
- Ability to adapt to changes in workflows and processes.
Responsibilities
- Serve as the first point of contact for all inbound member inquiries.
- Accurately document interactions and ongoing resolutions to ensure seamless follow-up.
- Navigate internal FAQs, knowledge bases, and SOPs to resolve member questions.
- Perform real-time eligibility checks and deliver benefits guidance.
- Match members with dietitians and manage appointment scheduling.
- Troubleshoot platform and account issues for members.
- Manage patient inquiries regarding incentive offerings in partnership with internal and external teams.
- Maintain accountability for protecting sensitive and protected information.
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