Member Support Representative Tier 1
New
F
FoodsmartHealthTech
Foodsmart is a Remote-First Company, Monday through Thursday from 11AM - 5:30PM PST and Friday from 11:30AM - 5PM PST. Availability until 8 PM PST a plus.Part-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment
- Required Skills
- Time ManagementHIPAACustomer support
Requirements
- 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment.
- Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
- A completely private, secure, and quiet workspace.
- Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
- Ability to communicate complex information concisely in writing.
- Ability to adjust communication style and preferences to fit various situations.
- Demonstrated ability to stay focused, manage time, and hit productivity goals in a fully remote environment.
- Ability to manage multiple ongoing tasks without missing deadlines or cutoffs.
- Availability to work Monday through Thursday from 11AM - 5:30PM PST and Friday from 11:30AM - 5PM PST.
Responsibilities
- Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently.
- Accurately document interactions and ongoing resolutions to ensure seamless follow-up.
- Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures (SOPs) to resolve member questions on the spot.
- Multitask using internal tools and resources to perform real-time eligibility checks while delivering clear, empathetic benefits guidance to members.
- Match our members with the right dietitian and find appointment times that fit into their lives.
- Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
- Serve as a resource to troubleshoot, explain, and manage patient inquiries regarding incentive offerings in partnership with internal teams and external vendors.
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