Quality Assurance Supervisor
New
C
Career TeamWorkforce Development
Remote in the United States, Required to work during the business hours for their assigned contracts regardless of their physical location.Full-TimeManager
Salary60,000 - 70,000 USD per year
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Job Details
- Required Skills
- Microsoft ExcelComplianceQuality Assurance
Requirements
- Bachelor's degree or equivalent workforce experience
- WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, or eligibility
- Sharp attention to detail
- Strong organizational, analytical, research, and critical thinking skills
- Computer literate with strong MS Excel skills
- Google Drive experience
- Ability to learn specialized databases and software systems
- Excellent interpersonal and communication skills
- Demonstrated ability to thrive in a fast-paced environment
- High level of confidentiality
Responsibilities
- Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
- Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
- Identify deficiencies and trends, document findings, and recommend corrective action
- Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
- Review incoming invoices, payment requisitions, and ACH requests for accuracy and documentation
- Process weekly billing by preparing detailed payment spreadsheets for management approval
- Assist with preparation for and response to program monitoring and audits
- Partner with the Training Coordinator to address recurring issues and conduct targeted training
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