ServiceNow Project Manager
New
T
TTEC DigitalTechnology Consulting
This is a remote role open to Philippines-based candidates., Must be willing to work US business hours.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3 to 6 years
- Required Skills
- Project ManagementAgileServiceNow
Requirements
- 3 to 6 years of project management, technology delivery, or professional services experience.
- Experience managing ServiceNow projects, or comparable enterprise platform implementations, using Agile and Hybrid Agile methodologies.
- Familiarity with the NowCreate methodology for ServiceNow implementations.
- Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts.
- Experience managing project budgets using labour hours, resource forecasts, burn rates, and estimate-to-complete.
- Working understanding of scope management, change-control processes, Statements of Work, and contractual commitments.
- Experience managing risks, assumptions, issues, dependencies, and mitigation plans.
- Experience coordinating cross-functional delivery teams.
- Proficiency with project management tools including Microsoft Project, Excel, and Word, and with ServiceNow SPM / PPM (ITBM).
- Strong written and verbal English communication skills.
- Ability to operate effectively within globally distributed delivery teams.
- Bachelor's degree or equivalent practical experience.
Responsibilities
- Lead the day-to-day delivery of ServiceNow implementation and consulting projects across various modules.
- Develop and manage project plans, timelines, milestones, and key deliverables.
- Coordinate project teams using Agile, Waterfall, or Hybrid methodologies.
- Monitor project progress, budgets, resources, and forecasts to ensure successful delivery.
- Identify and manage project risks, issues, dependencies, and scope changes.
- Partner with stakeholders and clients to provide regular updates, status reports, and recommendations.
- Facilitate project meetings, planning sessions, and governance activities.
- Coordinate cross-functional teams including consultants, developers, architects, business analysts, QA, and client stakeholders.
- Support testing, deployment, go-live activities, and post-implementation transitions.
- Drive project success by removing blockers, maintaining delivery quality, and ensuring customer satisfaction.
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