Process Analyst
New
J
JobgetherSaaS
Based in United StatesFull-TimeMiddle
Salary$89,900–$99,900 CAD
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Job Details
- Required Skills
- Project ManagementArtificial IntelligenceSalesforce
Requirements
- Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
- Strong experience designing and documenting process maps, workflows, and business requirements.
- Demonstrated ability to facilitate interviews, workshops, and stakeholder discussions effectively.
- Strong communication and relationship-building skills, with the ability to engage senior and executive leadership.
- Excellent organizational, project management, analytical, and problem-solving skills.
- Ability to assess complex processes, identify gaps and risks, and translate findings into actionable recommendations.
- Strong understanding of continuous improvement principles, methodologies, and best practices.
- Experience leveraging AI to streamline or optimize business processes.
- Familiarity with AI and collaboration tools such as Microsoft Copilot, Miro, or Claude.
- Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
- Experience in the SaaS industry in Business Process Management, Project Management, or Strategic Initiatives.
Responsibilities
- Partner with senior leaders and cross-functional stakeholders to assess existing systems, workflows, and operational procedures.
- Identify opportunities to improve business performance through process redesign, AI, automation, and other continuous improvement approaches.
- Lead structured discovery activities, including stakeholder interviews, workshops, and process walkthroughs.
- Conduct gap and impact analyses to identify risks, inefficiencies, and improvement opportunities.
- Recommend practical solutions aligned with business requirements, operational goals, and established best practices.
- Gather, analyze, and document business requirements for process improvement initiatives.
- Design, maintain, and communicate clear process maps, workflows, and supporting documentation.
- Coordinate cross-functional project teams to deliver initiatives against established business objectives.
- Facilitate and participate in User Acceptance Testing and support stakeholder alignment throughout implementation.
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