Process Analyst
New
P
PointClickCareHealthcare Technology
Remote, USAFull-TimeMiddle
Salary$91,000 - $101,100 a year
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Job Details
- Required Skills
- Project ManagementSalesforce
Requirements
- Proven experience leading process analysis and improvement initiatives in a fast-paced environment.
- Strong facilitation and communication skills for building relationships with executive leadership.
- Experience designing and documenting process maps, workflows, and business requirements.
- Strong organizational, project management, and problem-solving skills.
- Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.
- Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
- Experience leveraging AI to streamline business processes (MS CoPilot, Miro, Claude preferred).
- Commitment to staying current on process improvement trends and methodologies.
Responsibilities
- Partner with senior leaders and cross-functional stakeholders to analyze systems and operational procedures.
- Lead structured discovery conversations including interviews, workshops, and stakeholder walkthroughs.
- Conduct gap and impact analyses to identify risks and recommend business-aligned solutions.
- Collect and document business requirements and create structured process maps.
- Coordinate cross-functional project teams to deliver initiatives, facilitating User Acceptance Testing and stakeholder alignment.
- Act as a process subject matter expert to guide strategic decision-making.
- Contribute to the development of broader continuous improvement methodologies.
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