Team Lead Operations Account Management
J
JobgetherHealthcare Revenue Cycle
Based in United StatesFull-TimeLead
Salary$70,000–$80,000 annually
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Job Details
- Experience
- At least 5 years of experience in hospital revenue cycle operations
- Required Skills
- Data AnalysisMicrosoft ExcelAccount ManagementClient relationship management
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant professional experience.
- At least 5 years of experience in hospital revenue cycle operations.
- Strong exposure to billing, follow-up, collections, and claim resolution.
- Working knowledge of insurance regulations, reimbursement practices, and coding.
- Ability to research complex accounts, identify root causes, and implement corrective actions.
- Strong client-facing communication skills, both written and verbal.
- Excellent critical-thinking, organizational, and time-management skills.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
- Strong leadership, coaching, and team development capabilities.
- Experience managing clients, handling escalations, and supporting service recovery.
- Experience with revenue cycle analytics, denial trends, and KPI reporting is preferred.
- Experience with hospital billing platforms such as Epic, Cerner, or Thrive is an advantage.
Responsibilities
- Monitor daily operational performance, including A/R days, cash performance, and denial trends.
- Serve as the primary operational point of contact between client facilities and internal delivery teams.
- Translate client needs into clear priorities, action plans, and execution requirements.
- Lead initiatives to improve operational efficiency, reimbursement performance, and workflow consistency.
- Address client inquiries, escalate unbilled accounts, and proactively identify operational risks.
- Coordinate with finance, technology, and strategic client management teams to resolve issues.
- Maintain awareness of contract requirements to ensure billing and service delivery remain aligned.
- Recruit, onboard, coach, and mentor team members to support organizational objectives.
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