Associate Operations Support Specialist II
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JobgetherEnergy Systems
Fully remote position within the United States., Sunday–Wednesday, 10:30 AM–9:00 PM PST/PDT or Wednesday–Saturday, 10:30 AM–9:00 PM PST/PDTFull-TimeMiddle
Salary$22–$26 per hour, with pay adjusted based on local market conditions and relevant experience.
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Job Details
- Required Skills
- Data Analysis
Requirements
- Bachelor's degree in a related field is preferred.
- Previous experience in operations, dispatch, customer support, or technical support.
- Comfortable learning and working with technical systems, dashboards, and monitoring tools.
- Familiarity with troubleshooting hardware and software systems.
- Ability to follow detailed instructions, flowcharts, and escalation protocols.
- Strong practical problem-solving skills.
- Highly detail-oriented with documentation and incident recording.
- Able to work independently and maintain consistent performance during remote shifts.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Willingness to provide shift coverage during vacations and changing needs.
Responsibilities
- Monitor system alerts, notifications, and operational dashboards throughout assigned shifts.
- Follow established troubleshooting protocols and flowcharts to diagnose and address operational issues.
- Execute approved corrective actions, including restarting hardware systems.
- Escalate unresolved or complex issues to senior engineering personnel.
- Maintain accurate and detailed logs of alerts, troubleshooting activities, actions taken, and resolutions.
- Manage multiple alerts or operational tasks simultaneously based on urgency.
- Provide flexible coverage for open shifts, vacations, and absences.
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