Customer Care Specialist II
V
Verra MobilityToll and Violation Services
Georgia_Remote, 8:30AM to 8:30PM EST time M-F and 10AM to 5PM SaturdayFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of customer service experience with a minimum of 1 year of inbound call center experience
- Required Skills
- Microsoft OfficeCustomer serviceData entry
Requirements
- High School Diploma or GED equivalent.
- 2+ years of customer service experience.
- Minimum of 1 year of inbound call center experience in a fast-paced environment.
- Proficiency with Windows-based applications including Office and Outlook.
- Minimum typing speed of 30 words per minute.
- Strong interpersonal skills with the ability to interact with varying personalities.
- Must demonstrate reliability, dependability, and strict schedule adherence.
- Flexibility to work any shift between 8:30AM and 8:30PM EST (M-F) and 10AM to 5PM (Saturday).
- Bilingual (Spanish) skills are a plus.
Responsibilities
- Provide customers with one-stop resolution and education on products and services.
- Deliver accurate account information and status updates.
- Resolve product or service-related issues.
- Process payments efficiently.
- Maintain a positive, professional, and empathetic customer-focused approach.
- Utilize online resources and navigate multiple computer applications proficiently.
- Maintain up-to-date knowledge of products, processes, and technical systems.
- Document all customer interactions in a clear and concise manner.
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