Sr. Client Success Manager - Commercial
P
PelagoDigital Health
Location: RemoteFull-TimeSenior
Salary$140,000 — $150,000 USD
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Job Details
- Experience
- 7+ years
- Required Skills
- Presentation skillsAccount Management
Requirements
- 7+ years of experience working in Client Success or Account Management at a digital health, healthcare, wellness, benefits or SaaS company
- Experience working on strategic, enterprise accounts and working closely with C-level / SVP-level executives
- Comfort operating in an AI-enabled product environment
- Demonstrated, measurable success running client renewal and expansion efforts
- Strong presentation and storytelling skills
- Strong interpersonal, relationship-building and listening skills
- Effective consultative style
- Ability to work cross-functionally in a fast-paced environment
- Excellent communication skills
- Entrepreneurial mindset
Responsibilities
- Establish and maintain highly effective relationships with key stakeholders, senior executives, and decision makers across enterprise clients
- Develop fluent understanding of Pelago programs, implementation processes, growth marketing approach and clinical operations
- Provide consultative recommendations to increase member engagement, enhance program results, and optimize overall client satisfaction
- Prepare and deliver metrics based on each client’s goals, including regular meetings, business reviews, and ROI analysis
- Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn
- Manage the end-to-end renewal process and identify expansion opportunities within the assigned portfolio
- Partner with internal teams such as Product, Marketing, and Sales to drive alignment and share market feedback
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