Pelago

Pelago offers Whrrl v2.0, an app that enables people to capture and share moments, as they happen, in story form.

11-50 employees

Founded 2005

$15M series b

Shopping

Private Company

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Shopping Mobile Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions5

Location: RemoteFull-TimeDigital HealthPosted

Sr. Client Success Manager - Commercial

Establish and maintain highly effective relationships with key stakeholders, senior executives, and decision makers across enterprise clients
Develop fluent understanding of Pelago programs, implementation processes, growth marketing approach and clinical operations
Provide consultative recommendations to increase member engagement, enhance program results, and optimize overall client satisfaction
Prepare and deliver metrics based on each client’s goals, including regular meetings, business reviews, and ROI analysis
Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn
Manage the end-to-end renewal process and identify expansion opportunities within the assigned portfolio
Partner with internal teams such as Product, Marketing, and Sales to drive alignment and share market feedback

Presentation skillsAccount Management

Showing 1 of 5 positions

About Pelago

Pelago is the world's leading virtual clinic for Substance Use Management. They pioneer accessible, evidence-based treatment for tobacco, alcohol, opioid, and cannabis use. Pelago's platform helps over 750,000 members manage substance use. They partner with hundreds of employers and health plans, reducing healthcare costs and transforming lives. With $151 million in funding, Pelago leads innovation in digital substance use care.

How We Work

Pelago embraces a remote-first work environment, offering flexibility and autonomy. Team members work across the U.S., collaborating effectively to deliver patient-centered care. They value innovation, using AI-augmented tools to streamline processes. This allows clinicians to focus entirely on member treatment. Collaboration is key, with cross-functional teams improving care delivery and outcomes.

Engineering at Pelago

Pelago is building the next generation of specialty care through technology. Our AI-native EHR, Atlas, is central to this. It automates session documentation, providing real-time evidence-based guidance. Atlas prepares clinical context before every session, reducing administrative burden for clinicians. This distinct approach frees clinicians to practice at the top of their license. You will work in an AI-augmented environment, developing and refining cutting-edge tools. You will directly impact how individuals receive life-changing substance use treatment. Your work shapes the future of digital health care delivery.

Why Join Us

Make a tangible impact, transforming lives through accessible substance use care.
Work with innovative AI-native technology, shaping the future of digital health.
Collaborate in a supportive, remote-first environment with flexible hours.
Contribute to a rapidly growing company, backed by $151 million in funding.
Enjoy a comprehensive benefits package, including generous equity and unlimited PTO.

Benefits & Perks

Generous equity package
Full Medical, Dental & Vision coverage
401k Plan
Unlimited PTO + company-wide "Me Time" Days
Paid parental leave
Flexible remote work environment
Annual Learning & Development stipend
Wellness Reimbursement Program
Substance Use Support for employees and family members

Tech Stack

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