Head of Customer Delivery
New
D
DeliverectSaaS, Food Tech
Americas (NOAM and LATAM)Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Spanish (highly preferred)
- Experience
- 4+ years
- Required Skills
- Project ManagementQA AutomationRESTful APIsStakeholder managementSaaS
Requirements
- Bachelor’s degree in Business, IT, Computer Science, or equivalent experience.
- 4+ years in technical implementation, professional services, or technical program management.
- Proven track record of driving large-scale, multi-party enterprise platform rollouts.
- Deep domain experience in restaurant, food delivery, or hospitality tech (POS, online ordering, kitchen ops).
- Experience establishing program governance and managing C-suite stakeholders.
- Technical fluency in APIs, integrations, and multi-party software environments.
- Excellent written and verbal communication skills in English.
- Professional fluency in Spanish is highly preferred.
- Willingness and ability to travel across the Americas as needed.
- Background in management consulting or high-growth SaaS scale-up preferred.
- PMP, PRINCE2, or Agile certifications are a plus.
Responsibilities
- Own and direct highest-visibility Enterprise implementation projects across NOAM and LATAM.
- Design, standardize, and refine Mid-Market and Enterprise onboarding playbooks and staffing models.
- Spearhead the adoption of AI-driven automation tools to eliminate manual tasks and reduce time-to-value.
- Act as the senior escalation leader for high-risk projects to resolve partner and integration friction.
- Build cross-functional alignment across internal Product, Engineering, Support, and Sales teams.
- Provide executive leadership with data-driven visibility into delivery health and project risk metrics.
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