Senior Technical Program Manager
D
DittoInfrastructure SaaS
Located in Atlanta or Washington DCFull-TimeSenior
Salary$162K - $226K
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Job Details
- Required Skills
- RESTful APIsCustomer SuccessSaaSAccount Management
Requirements
- Demonstrated experience managing complex technical implementations with direct customer-facing accountability
- Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
- Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
- Comfort operating in fast-moving, under-defined environments
- Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite)
- Experience coordinating across internal teams including engineering, product, and support without direct authority
- Background in technical program management, professional services, or implementation in a platform/infrastructure SaaS company strongly preferred
- Exposure to SDK- or API-based products where customers build on top of the platform
- Experience managing incident escalations with engineering dependencies
- Located in Atlanta or Washington DC
Responsibilities
- Build and maintain documented program plans for every assigned account, covering milestones, risks, dependencies, and clear ownership.
- Drive customer implementations from kickoff to production, working backwards from go-live to ensure nothing falls through the cracks.
- Translate customer requirements into actionable engineering deliverables in partnership with Product, Engineering, and FDEs.
- Manage parallel work streams across multiple accounts without losing track of what is at risk.
- Own incident and escalation management end-to-end: route clearly, communicate accurately to the customer, and close the loop.
- Own renewal outcomes for your portfolio and ensure renewals are never a surprise.
- Establish trusted advisor status with customer engineering leads, project managers, and executive sponsors.
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