Success Manager
New
P
PavagoB2B SaaS / Marketing
Colombia, Flexible, with client meetings across U.S. time zonesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- RESTful APIsStakeholder managementAccount Management
Requirements
- Experience in Client Success, Client Delivery, Operations, or Account Management.
- Background in fast-growing startups or early-stage companies.
- Proven track record in cold email agencies, lead generation, or outbound sales environments.
- Hands-on expertise in cold email strategy, deliverability, inbox warm-up, and email copywriting.
- Technical understanding of APIs, automation workflows, and data integrations.
- Proficiency in using AI tools for operational efficiency.
- Strong stakeholder management and ability to communicate confidently with founders and leadership.
- Excellent written and verbal English skills.
- Ability to solve operational problems and develop scalable systems.
Responsibilities
- Serve as the primary point of contact for a portfolio of 20–30 active clients.
- Lead onboarding calls, strategy sessions, and recurring client meetings.
- Manage client expectations and build trusted relationships with executive stakeholders.
- Diagnose and improve cold email campaign performance, including deliverability and inbox placement.
- Develop and improve client delivery documentation, playbooks, and standard operating procedures (SOPs).
- Partner with developers and outreach specialists to resolve technical issues and coordinate campaign execution.
- Report directly to the founder on client health, performance metrics, and risks.
View Full Description & ApplyYou'll be redirected to the employer's site
