Operations & Client Success Manager
New
J
JobgetherDigital Marketing
Brazil or other eligible LATAM countries, Aligned with PST working hoursContractManager
Salary2,500 - 3,000 USD per month
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementAsanaAccount Management
Requirements
- 3+ years of experience in Client Success, Account Management, Agency Operations, or Project Management.
- Experience in a marketing agency setting is strongly preferred.
- Excellent written and spoken English with confidence in leading client meetings.
- Proven track record developing SOPs and implementing operational systems.
- Strong project management skills managing multiple clients and priorities.
- Experience managing small remote teams with accountability systems.
- Hands-on experience with GoHighLevel (HighLevel).
- Experience managing or supporting Meta Ads campaigns.
- Familiarity with project management tools like ClickUp, Monday.com, Trello, or Asana.
- Ability to work independently in a fast-paced environment with asynchronous communication.
Responsibilities
- Own client relationships from onboarding through renewal as the primary point of contact.
- Drive client success by monitoring campaign performance and coordinating internal teams.
- Provide regular reporting and clear visibility into project progress and performance.
- Build long-term relationships, manage expectations, and identify upsell opportunities.
- Create and improve Standard Operating Procedures (SOPs) across all workflows.
- Implement scalable systems and automations using tools like GoHighLevel and Slack.
- Manage and coordinate a distributed team including specialists across CRM, social media, and production.
- Set expectations, facilitate check-ins, and ensure quality standards are maintained.
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