Procurement Customer Service Representative

New

Manila, PH / Cebu City, PH / Davao, PH / Lagos, NG / Abuja, NG, US Eastern Standard Time (EST) - Monday to Friday, 08:30 AM to 05:30 PMFull-Time

Salary not disclosed

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Job Details

Required Skills: Microsoft OfficeProblem SolvingCustomer serviceTime ManagementData entry

Strong verbal and written communication skills with active listening ability.
Excellent organizational and time-management skills to prioritize and meet deadlines.
Strong attention to detail and accuracy.
Proficiency in word processing, spreadsheets, email, and presentation software.
Strong problem-solving and decision-making skills.
Ability to work independently and collaboratively within a team.
Reliable computer and noise-canceling headset.
Dual monitor setup for enhanced productivity.
Stable primary and backup internet connections.
Ability to learn and navigate company-specific systems and software.

Provide exceptional customer service and maintain professional customer relationships.
Answer incoming calls and respond to email inquiries regarding products, services, and order status.
Process, place, and approve customer orders according to established procedures.
Coordinate with vendors regarding products, pricing, and availability.
Review orders for budget compliance and escalate issues to management as needed.
Maintain accurate records of customer and vendor interactions.
Research and resolve customer complaints in a timely and professional manner.

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