Senior E-commerce Customer Service & Operations Coordinator
New
H
Hunt StE-commerce, Health
Philippines-based candidates, Core AEST business hoursContractSenior
Salary1,500 - 2,000 AUD per month
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Job Details
- Languages
- English
- Required Skills
- Customer serviceWordPressConfluenceZendesk
Requirements
- Proven hands-on experience in e-commerce customer service, inventory forecasting, purchasing and international logistics.
- Expert-level written and spoken English with precise communication skills.
- Strong spreadsheet and numerical skills, including cost forecasting and multi-currency calculations.
- Hands-on WordPress and WooCommerce experience.
- Experience providing executive or administrative support to multiple senior stakeholders.
- Ability to work independently and manage priorities across customer enquiries, stock planning and leadership support.
- Sound decision-making skills with an ability to raise exceptions early with proposed solutions.
Responsibilities
- Manage Zendesk enquiries covering products, accounts, delivery issues, returns, refunds and replacements.
- Build product-level demand forecasts and replenishment plans accounting for sales trends and lead times.
- Coordinate ordering from manufacturing partners and work with freight forwarders/3PLs.
- Maintain e-commerce systems, add/update products in WordPress/WooCommerce, and monitor KPIs via Metorik.
- Create and maintain a centralised knowledge base and SOPs in Confluence.
- Manage calendars, inboxes, and scheduling for the three-person leadership team.
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