Senior Manager, Public Sector Renewals
G
GitLabSoftware
Remote, United StatesFull-TimeManager
Salary$120,400 — $180,600 USD
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Job Details
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Experience leading in renewals, customer success, account management, sales, or a related B2B software function.
- Experience leading renewal managers with a track record of developing talent and improving team performance.
- Success driving predictable retention, renewal, expansion, and forecast outcomes across a complex customer portfolio.
- Understanding of subscription economics, churn/contraction, mitigation strategies, renewal strategy, commercial negotiation, customer risk, executive engagement, and multi-stakeholder procurement cycles.
- Ability to build operating models, playbooks, and processes that scale.
- Proficiency with Salesforce, customer-health systems, dashboards, and business metrics to make decisions.
- Excellent communication skills for complex topics to executives and cross-functional teams.
- Experience supporting US Public Sector customers, including Federal, State and Local, and Education markets.
- Ability to travel for events such as trainings, team offsites, and customer meetings.
Responsibilities
- Lead, coach, and develop Renewal Managers, building a high-accountability, high-trust culture.
- Own the PubSec renewal operating rhythm and improve forecast accuracy across retention, contraction, churn, expansion, timing, and confidence.
- Run a consistent weekly forecast process from individual contributor updates through PubSec leadership and executive forecast reviews.
- Maintain a forward-looking view of material renewal risks, ensuring each has a business reason, mitigation plan, directly responsible individual, timeline, and escalation path.
- Lead Public Sector risk reviews and cross-functional action plans.
- Improve renewal playbooks, data quality, reporting, systems, automation, and process adoption with Renewals Operations.
- Own workforce planning, coverage, territory, role-progression, and leadership plans for the PubSec Renewal Manager team.
- Clarify decision rights and handoffs across the customer lifecycle while keeping Renewal Managers accountable for the commercial renewal motion.
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