Medical Receptionist & Prior Authorization Specialist (Rheumatology)
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Staffing for DoctorsRheumatology, Healthcare
Philippines, 8:00 AM – 5:00 PM PST (US Pacific Standard Time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Exceptional, accent-free spoken English
- Required Skills
- Microsoft Excel
Requirements
- Prior medical front-desk or administrative experience supporting a Rheumatology practice.
- Exceptional, accent-free spoken English with pristine articulation and high listening comprehension.
- Extreme patience, empathy, and emotional composure when dealing with elderly or frustrated patients.
- Direct hands-on experience handling medical prior authorizations for specialty medications or treatments.
- Proficiency using Elation Health EHR or demonstrated ability to adapt quickly.
- Strong proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to work Monday – Friday, 8:00 AM – 5:00 PM PST.
- Quiet, distraction-free, HIPAA-compliant home office with reliable PC/Mac, high-speed internet, and backup power/internet.
- High-quality noise-canceling USB headset.
Responsibilities
- Answer inbound patient phone calls clearly and patiently.
- Schedule, confirm, and optimize patient appointments in Elation Health.
- Monitor cancellation queues and proactively reschedule patients.
- Submit and track prior authorization requests for rheumatology prescriptions, biologics, and imaging.
- Consult with providers and relay clear instructions to patients.
- Maintain daily task logs and trace outstanding PAs using Microsoft Office.
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