Business Analyst, Digital and Customer Experience
New
B
barre3Fitness, Digital Product
Primary residence must be in the following states: CA, DC, FL, IL, MA, MI, NC, NJ, NY, NV, OH, OR, PA, TN, TX & WA, 8-5pm in your own time zone; occasional availability required for other time zones.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Business AnalysisJiraAsana
Requirements
- 3+ years of experience as a Business Analyst, Systems Analyst, or Digital Product Coordinator.
- Direct experience in marketing technology, e-commerce, or digital subscription environments.
- Proficiency with ticketing systems including Jira, Asana, or Airtable.
- Experience with Content Management Systems and customer support platforms such as Intercom.
- Experience with customer data platforms like Segment and reporting tools such as Mixpanel.
- Proven track record in writing user stories and executing UAT protocols.
- Strong ability to collaborate across marketing, operations, and engineering teams.
- Exceptional analytical skills with a focus on breaking down complex requests and edge-case testing.
- Excellent written and verbal communication skills for technical and non-technical stakeholders.
- Disciplined approach to documentation, backlog management, and testing workflows.
Responsibilities
- Translate business needs and marketing goals into detailed user stories and acceptance criteria.
- Manage the maintenance and triage of technical tickets in Jira and Asana.
- Execute User Acceptance Testing (UAT) for feature releases and bug fixes.
- Implement digital marketing campaigns, landing page launches, and promotion deployments.
- Manage online workout video configuration, metadata, and publication schedules.
- Audit digital user journeys across web and mobile platforms to ensure functional integrity.
- Provide customer support via Intercom and route feedback to internal stakeholders.
- Analyze engagement metrics using Mixpanel and Excel to drive growth and platform improvements.
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