Associate Manager, Business Analyst
New
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Duncan Solutions, LLCTransportation Management
This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VA, WA, WI, WV, VT, D.C., Monday-Friday 8:00 AM – 5:00 PM Eastern Standard TimeFull-TimeManager
Salary62,000 - 72,000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- Business AnalysisData AnalysisJiraMicrosoft ExcelRESTful APIsConfluenceDatabricks
Requirements
- High School Diploma or GED required; Bachelor’s degree in Business Administration, Information Systems, or Finance preferred.
- 3-5 years of experience in business operations and system expertise, client-facing operational analysis, or process optimization.
- 3-5 years of experience in transportation, financial services, parking, tolling, or permitting preferred.
- Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
- Experience with Databricks, API, Confluence, and JIRA.
- Strong understanding of business process documentation, requirements gathering, and workflow design.
- Experience managing customer or client escalations and presenting findings to leadership.
- Knowledge of system integrations and reporting tools, with ability to analyze performance metrics.
- Ability to create queries and analyze data results.
- Strong analytical, problem-solving, and critical thinking skills.
- Ability to manage multiple priorities and projects simultaneously with minimal supervision.
- Some travel is required.
Responsibilities
- Serve as a primary point of contact for assigned clients, partnering with client leadership and internal stakeholders to ensure timely resolution of operational and customer issues.
- Coordinate and manage client escalations, exception handling, and special account cases requiring detailed research and cross-functional collaboration.
- Oversee preparation and delivery of operational and performance reports, including key performance indicators, financial statistics, and status updates on active projects.
- Monitor performance trends and contract deliverables to ensure compliance with client agreements and service expectations.
- Document recurring issues, identify root causes, and recommend process or system enhancements to prevent future occurrences.
- Support and maintain business systems including document imaging, case management, payment processing, and correspondence platforms.
- Lead user acceptance testing and validation efforts related to system upgrades, enhancements, and client modifications.
- Develop and implement payment processing solutions and support file layout changes, data integrations, and reporting requirements.
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