Technical Support Specialist, Tier 1
New
B
Bilgewater GroupSoftware
WorldwideFull-TimeEntry
Salary20 - 27 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- SaaSNetworkingTroubleshootingTechnical support
Requirements
- 1+ year of technical support experience
- Good troubleshooting and problem-solving skills
- Experience with a ticketing or support system
- Clear communication and customer-focused approach
- Comfortable working independently in a remote environment
- Reliable internet connection and suitable workspace
Responsibilities
- Handle first-line technical support requests
- Troubleshoot and resolve common technical issues
- Escalate complex issues with clear documentation
- Record solutions and update support documentation
- Meet established response and resolution targets
- Explain technical issues clearly to non-technical users
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