Technical Support Specialist
New
R
RebarConstruction Tech
Pacific/Midwest/Central, Pacific, Midwest, CentralFull-TimeMiddle
Salary$50K - $85K
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Job Details
- Experience
- 2+ years
- Required Skills
- JiraRESTful APIsDocumentationHubSpotZendeskTechnical support
Requirements
- 2+ years of experience in construction, construction-tech, or HVAC/Mechanical contracting.
- Strong troubleshooting skills across web-based software products.
- Ability to communicate technical concepts to both technical and non-technical users.
- Highly organized and responsive in fast-paced environments.
- Ability to work effectively in a remote and distributed team setting.
- Experience in an early-stage startup environment is a plus.
- Experience in B2B technical support or similar customer-facing technical roles.
- Proficiency with support tools such as Zendesk, Intercom, HubSpot, Jira, or Linear.
- Familiarity with APIs, integrations, or debugging tools.
- Experience creating support documentation and training materials.
Responsibilities
- Respond to inbound client questions via live messaging, tickets, and video calls.
- Manage issues from first response through resolution while maintaining SLAs.
- Prioritize competing tickets and timelines without sacrificing quality.
- Diagnose bugs, replicate issues, and partner with Engineering to drive resolutions.
- Surface recurring issues and product gaps to the product roadmap.
- Build and refine support workflows, SLAs, and internal tooling.
- Guide customers on workflows and best practices to drive product adoption.
- Create and maintain internal and client-facing documentation, tutorials, and FAQs.
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