Technical Support Specialist - Tier 1

New

PerfectServeHealth IT

Fully remote within the United States, EST (for training period)Full-TimeEntry

Salary$19/hour to start + shift differential for nights/weekends

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Job Details

Dedicated, distraction-free home workspace with hardwired or verified reliable high-speed internet
Proven track record of troubleshooting complex issues methodically
Experience supporting customers across multiple channels (phone, chat, and ticketing systems)
Comfort managing escalations across all support channels
Demonstrated pattern of professional growth, responsibility, and reliability
Excellent written and verbal communication skills
High customer empathy and a genuine drive to help people
Ability to work in a fast-paced environment with competing priorities
Willingness to work evenings, overnights, and/or weekends

Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications and train them on our phone, mobile, and web tools
Troubleshoot message delivery and content issues, from root-cause diagnosis through configuration fixes
Build and revise user accounts based on established standards
Partner with hospital IT teams to resolve mobile and web connectivity issues
Consult on and configure custom application builds to fit end-user workflows
Collaborate with customer success, integration, and technical teams on escalated issues

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