Technical Customer Support Specialist
New
A
AppMySiteSaaS Support
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years
- Required Skills
- Problem SolvingCustomer serviceDebuggingSaaSTechnical supportCRM
Requirements
- 1-3 years of relevant work experience.
- Experience in working for an IT product company.
- Strong understanding of SaaS-based products, mobile app development, and web development.
- Proficiency in customer service software, CRM systems, and other relevant tools.
- Strong debugging and problem-solving skills.
- Outstanding written and verbal communication skills.
- Attention to detail.
- Customer service and retention experience.
- Positive attitude and strong common sense.
Responsibilities
- Resolve customer inquiries through chat, email and voice support (Google Meet calls).
- Maintain the overall service level agreements within the organization and with the customers.
- Collaborate with cross-functional teams (product, tech, QA) to troubleshoot complex issues and ensure customer satisfaction.
- Contact customers to give them accurate feedback on the progress of their inquiries.
- Maintain confidentiality of the information.
- Improve customer retention and acquisition rate.
- Stay updated with new product features and enhancements.
- Document common issues and solutions to build a robust knowledge base and improve overall support efficiency.
- Identify recurring problems and suggest process or product improvements.
View Full Description & ApplyYou'll be redirected to the employer's site
