Customer Support Specialist II
New
J
JobgetherHealthcare
Based in the United States, 11:30 AM to 8:00 PM (US)Full-TimeMiddle
Salary17 - 34 USD per hour
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Job Details
- Experience
- 3 years
- Required Skills
- Problem SolvingCustomer support
Requirements
- High school diploma or GED required.
- At least 3 years of customer service experience.
- At least 3 years of experience in a sales or customer-service environment focused on delivering an exceptional customer experience.
- Strong verbal and written communication skills, with the ability to communicate clearly and professionally with diverse stakeholders.
- Excellent problem-solving, organizational, and interpersonal skills.
- Ability to work effectively across teams, adapt to changing priorities, and remain productive in a fast-paced environment.
- Ability to work independently while maintaining schedule adherence and consistently meeting performance expectations.
- Comfortable using a computer and telephone simultaneously in a customer-support or contact-center environment.
- Must be at least 18 years old.
- Previous experience in an inbound/outbound contact center within the healthcare industry is preferred.
Responsibilities
- Manage inbound and outbound customer interactions through phone calls, voicemail, and email, supporting healthcare providers, sales teams, and internal customers.
- Investigate and resolve customer questions, service issues, and complaints while providing accurate, professional, and timely responses.
- Identify high-priority or complex concerns and escalate them appropriately to ensure effective resolution.
- Maintain up-to-date knowledge of sales policies, organizational structures, territory assignments, and sales initiatives.
- Document procedures, recurring issues, and opportunities that can improve customer service processes and operational efficiency.
- Support special initiatives and collaborate with teams throughout the customer care organization to strengthen the customer experience and sales-support strategy.
- Meet established attendance, schedule-adherence, training, assessment, and service-quality expectations.
- Follow applicable Quality Management System requirements, company policies, procedures, and customer-care standards.
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