Technical Support Specialist - Tier 1

New

Fully remote within the United States, Training is Monday through Friday, daytime (EST)Full-TimeEntry

Salary$19/hour to start + shift differential for nights/weekends

Apply NowOpens the employer's application page

Job Details

Required Skills: Account ManagementTroubleshootingTechnical supportCustomer support

Dedicated, distraction-free home workspace
Hardwired or verified reliable high-speed internet
Proven track record of troubleshooting complex issues methodically
Experience supporting customers via phone, chat, and ticketing systems
Experience managing escalations across multiple channels
Demonstrated pattern of professional growth or taking on increased responsibility
Excellent written and verbal communication skills
High level of customer empathy
Comfort working in a fast-paced environment with competing priorities
Willingness to work evenings, overnights, and/or weekends

Field incoming client communications via phone, chat, and online customer portal
Help end-users administer PerfectServe applications and provide training on mobile and web tools
Troubleshoot message delivery and configuration issues from root-cause to resolution
Build and revise user accounts based on established standards
Partner with hospital IT teams to resolve mobile and web connectivity issues
Configure custom application builds to fit specific end-user workflows
Collaborate with internal teams on escalated issues

View Full Description & ApplyYou'll be redirected to the employer's site