Bilingual Customer Service Representative
B
BackcountryCustomer Service
Remote - Mexico, 8 am - 8 pm schedule windowFull-TimeEntry
Salary$15,000 - $22,000 a month
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Job Details
- Languages
- Bilingual proficiency in English and Spanish
- Required Skills
- Data entryCustomer support
Requirements
- High school diploma or equivalent required.
- Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages.
- Strong computer skills, with the ability to navigate multiple systems and databases.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience.
- Previous experience in handling inbound customer calls (desired).
- Familiarity with service ticket creation and tracking (desired).
- Strong organizational and multitasking skills (desired).
Responsibilities
- Handle inbound customer calls, providing assistance and information in a professional and courteous manner.
- Respond to inquiries about products, services, billing, and account issues.
- Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information.
- Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary.
- Maintain and update customer records in the system after each interaction.
- Follow up with customers to provide status updates and confirm issue resolution.
- Adhere to company policies, procedures, and quality standards for call handling and ticket creation.
- Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction.
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