Senior Associate, Service Delivery
New
B
bswiftBenefits Administration
Remote- US, 8 AM-5 PM Central TimeFull-TimeSenior
Salary65,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years in benefits administration, 3+ years in client services, 2+ years of project management
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelQuality AssuranceTechnical support
Requirements
- Bachelor’s degree from a four-year college or university, or equivalent experience.
- 3+ years of experience in benefits administration with hands-on platform support.
- 3+ years of experience in a client services role.
- 2+ years of project management experience.
- Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and formulas.
- Strong technical background with ability to navigate complex systems.
- Strong written and verbal communication skills.
- Strong analytical skills with ability to synthesize complex data.
- Demonstrated initiative and innovative problem-solving skills.
- Ability to operate effectively in a fast-paced environment.
Responsibilities
- Resolve client issues by responding to inquiries and leveraging internal systems.
- Triage and manage client tickets within 24 hours.
- Support technical configuration and maintenance of client benefits websites.
- Perform quality assurance testing and monitor issue resolution.
- Manage setup and maintenance of carrier and payroll feeds.
- Prepare and deliver technical product presentations and client trainings.
- Lead client meetings and develop agendas.
- Identify and drive process improvements and fulfillment procedures.
- Mentor and coach junior team members.
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