MTS Service Delivery Manager
New
J
JLLFacilities Management
United StatesFull-TimeManager
Salary133,000 - 165,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Operations ManagementMicrosoft OfficeQuality AssuranceAccount Management
Requirements
- Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field.
- 4+ years of field operations, service delivery, or account management experience in technical services or facilities management.
- Proven success managing operations within a multi-location or geographically distributed environment.
- Demonstrated ability to coordinate across teams with strong influencing and collaboration skills.
- Hands-on understanding of technical services such as mechanical, electrical, plumbing, or HVAC systems.
- Analytical and data-driven mindset with the ability to interpret KPI and financial data.
- Excellent communication and customer service orientation.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).
- Strong safety mindset and demonstrated commitment to safety culture.
- Ability to work a flexible schedule including on-call support for escalations.
Responsibilities
- Build and maintain strong relationships with client facility managers as their trusted operational advisor.
- Monitor SLA performance and KPI execution, escalating at-risk metrics to the Account Leader.
- Manage staffing levels, hours allocation, and skill mix to ensure coverage for client locations.
- Conduct quality audits at client facilities to ensure service standards meet expectations.
- Resolve scheduling conflicts and technical issues in coordination with Operations Managers.
- Partner with the Account Leader to develop regional corrective action plans.
- Ensure client facility information is accurately communicated to field teams.
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