Oracle Service Delivery Manager
New
C
CentroidIT Managed Services
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- A minimum of 10 years of applicable industry experience in delivering Enterprise IT Services.
- Required Skills
- AWSGCPOraclePeople ManagementAccount Management
Requirements
- Minimum 10 years of applicable industry experience in delivering Enterprise IT Services.
- 3 to 5 years managing teams as part of an IT Service Delivery organization.
- Proven ability to manage multiple accounts and engagements across multiple industries and technologies.
- Demonstrable experience managing customers and delivery of IT services.
- Proven people management skills.
- Strong written and oral communication skills.
- Bachelor's degree preferred.
- ITIL Service Delivery qualification desirable.
- Experience managing projects utilizing Oracle technology strongly preferred.
- Expertise in Oracle application, database, and infrastructure solutions, cloud, and systems integration strongly preferred.
- Experience working with cloud service providers including AWS and Google Cloud.
Responsibilities
- Coordinate support resources and facilitate communication with customers, internal partners, and vendors.
- Lead team training on IT service delivery processes and best practices.
- Manage and oversee 24x7 support operations delivered by a global team.
- Design and execute governance models for SLA-based support contracts.
- Manage operational reporting including system uptime, incident management, and resource utilization.
- Ensure timely and accurate monthly billing in accordance with client contracts.
- Onboard new managed services clients to the delivery team.
- Track, manage, and negotiate client statements of work (SOWs) and project budgets.
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