Senior Customer Advocate
B
BoldrClient Experience
PhilippinesContractSenior
Salary not disclosed
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Job Details
- Experience
- 2-3 years
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceTroubleshootingCRM
Requirements
- Bachelor’s degree in any field.
- 2-3 years of customer service experience (email, phone, or chat).
- Basic knowledge of cloud-based applications (Google Drive, Sheets, Docs).
- Proficiency with MS Office applications.
- Excellent reading comprehension and verbal/written communication skills.
- Strong and effective phone contact handling skills.
- Ability to understand and communicate complex ideas to customers.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- Intermediate understanding of common Customer Experience best practices.
- Ability to accept feedback gracefully with an open mind.
Responsibilities
- Interact with customers to provide and process accurate, valid, and complete information.
- Handle customer consultation calls, troubleshooting, escalations, and investigations.
- Perform problem tracking to ensure issues are prioritized, documented, and resolved.
- Ensure timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- Deliver service excellence and maximize customer satisfaction.
- Collaborate with external teams to maintain up-to-date product and service knowledge.
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