Account Manager Hotels EMEA
New
O
OpenTableHospitality Technology
Germany (Remote), Must manage communications across multiple time zones; may require work outside regular hours.Full-TimeMiddle
Salary45,000 - 50,000 EUR per year
Apply NowOpens the employer's application page
Job Details
- Languages
- German
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceNegotiationGoogle WorkspaceAccount Management
Requirements
- German speaking to a business level proficiency.
- 5+ years of account management or equivalent experience.
- Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
- Outstanding negotiating and communication skills.
- Aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.
- Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.
- Experience within a B2B SaaS or high-growth hospitality technology environment.
- Proficiency in Google Suite and CRM solutions like Salesforce.
- AI fluency and its professional application.
- Prior restaurant management or food and beverage (F&B) sales experience.
Responsibilities
- Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
- Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.
- Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.
- Demonstrate subject management expertise on the full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
- Act as the 'Voice of the Customer' by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
- Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.
View Full Description & ApplyYou'll be redirected to the employer's site
