VIP Account Manager
New
J
JobgetherIGaming
GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English, Italian, and Ukrainian or Russian
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer support
Requirements
- Previous experience in customer support, account management, VIP services, sales, or other client-facing roles.
- Fluent English and Italian required for daily communication.
- Fluent Ukrainian or Russian required for team communication.
- Excellent communication and relationship-building skills.
- Proactive and self-motivated with the ability to take initiative.
- Ability to manage high volumes of customer interactions while maintaining quality.
- Strong problem-solving skills for complex customer situations.
- Comfortable using live chat, messaging, email, and performing outbound calls.
- Comfortable working shifts, including weekends and public holidays.
- Experience in iGaming, online casino, or sports betting is an advantage.
- Familiarity with CRM systems and basic data analysis is an advantage.
Responsibilities
- Manage incoming communications from VIP and pre-VIP players through live chat, email, and messaging.
- Act as the primary point of contact for VIP program onboarding and relationship establishment.
- Build and maintain long-term, personalized relationships with high-value players.
- Deliver high-quality customer support and resolve complex player issues.
- Monitor player behavior to identify retention risks and proactively engage customers.
- Execute reactivation campaigns and communicate personalized promotions.
- Maintain accurate records in CRM systems.
- Collaborate with Payments, Support, and Risk teams to resolve player situations.
- Meet KPIs related to retention, reactivation, deposits, and engagement.
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