Front Desk Medical Virtual Assistant and Operations Specialist
New
S
Staffing for DoctorsMedical/Healthcare
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
Requirements
- Proven hands-on experience navigating and managing patient records and schedules in ChiroTouch.
- Strong experience utilizing and optimizing TrackStat for patient recall and communication workflows.
- Ability to manage inbound and outbound patient communications.
- Proficiency in basic billing tasks, ledger management, and payment collection.
- Experience issuing superbills and managing claims for cash/out-of-network models.
- Capability to maintain schedule density and follow up on missed appointments.
- Familiarity with Go High Level for team coordination and marketing workflows.
Responsibilities
- Greet incoming patients and manage inbound/outbound calls via the Vantage phone system.
- Direct the end-to-end checkout experience, including confirming follow-up appointments and resolving ledger balances.
- Process appointment requests and reminders through TrackStat.
- Follow up on missed or canceled appointments to ensure schedule density.
- Collect co-pays and cash payments and send digital payment links.
- Issue superbills and file claims for patients.
- Own and optimize workflows within ChiroTouch and TrackStat.
- Coordinate with team members using Go High Level for marketing and messaging.
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